Troubleshooting the Internet

Troubleshooting Your Internet Connection -
Where's the Problem?

Background Info

Useful Links

 Internet connection problems, disconnects, slow speeds and modems, comprise the majority of questions we receive. We have pulled some information together to help you gain a little insight into the exact nature of the Internet and how it all relates to you, your modem and your phone line. We hope this helps you to navigate the Internet more freely.

Please read through the articles at the left before calling our support staff. This will not only help us, but you as well. If you know of some good information or a link you feel should be here, let us know.

Windows 95 Modem Initialization Strings
If you find your modem listed below, try adding one of the init strings we have suggested. We have found this to help is some cases. We will continue to add init strings as we find the ones that help.

US Robotics
Problem:  Can't connect
Resolution:  Add init string -  AT&F1&K0&I0S33=32S15=128S27=64S32=34

NewCom - 33.6
Problem: Disconnections
Resolution:  Enter Init string - AT&FE1L1V1W1\N4&C1&D2S0=0S7=45

GVC
Problem: Disconnections, Connect speed problems
Resolution:  Enter Init string -
AT&F&C1&D3%C1\J0\N6\Q2\V1S7=60